Returns & Refund Policy

Last updated: October 1, 2026

Choosing a fragrance online isn't always easy, so we want you to shop with confidence. If you're not happy with your purchase, you can return it within 14 days of delivery for a full refund, even if you simply didn't love the scent.

14-day full refund

You can request a return within 14 days of the date your order was delivered, for any of these reasons:

• You didn't like the scent
• The bottle arrived broken, leaking or damaged
• The sprayer or atomizer doesn't work properly
• You received the wrong item

Conditions

• At least 90% of the fragrance must remain in the bottle. Trying the scent a few times is completely fine.
• The bottle must be returned in its original box, with any accessories it came with.
• The return must be requested within 14 days of delivery.

Items that can't be returned

• The Discovery Box and any sample or travel vials, because these can't be resold once opened.
• Items marked as Final Sale at the time of purchase.
• Bottles damaged after delivery through mishandling or misuse.

Return shipping

• If you're returning an item because you didn't like the scent, the return shipping cost is paid by you.
• If your item arrived damaged, leaking, faulty or incorrect, we cover all return and replacement shipping costs. Please contact us as soon as possible after delivery with photos or an unboxing video. We'll offer a replacement or a full refund, whichever you prefer.

How to start a return

1. Email info@dastaanmushq.com or WhatsApp +92 303 4044770 with your order number and the reason for the return.
2. Our team will confirm your return and share the details.
3. Pack the bottle securely in its original box and send it to:
   Dastaan Mushq, 611-A Block, Central Park Housing Society, Lahore, Pakistan

Please don't send items back before we've confirmed your return, as unconfirmed parcels may not be accepted.

Refunds

• When your return arrives, we'll inspect it and let you know whether it's approved.
• Approved refunds are processed within 7 working days.
• Card or online payments are refunded to the original payment method.
• Cash on Delivery and bank-transfer orders are refunded by bank transfer or to your JazzCash or Easypaisa account. We'll ask for your account details when we confirm your return.
• Your bank or wallet provider may take a few extra days to show the refund.

Questions?

Email info@dastaanmushq.com, call +92 301 9694895 or WhatsApp +92 303 4044770 (Monday–Saturday, 10:00 AM–6:00 PM PKT).